Why an SOP alone is not an operational brain
The missing rules, exceptions, decisions and ownership behind reliable execution.
Planned articleINSIGHTS
Notes from the operational floor.
Practical thinking on how work, knowledge, decisions and technology fit together. Full articles are being prepared.
Before you add an AI agent, map the exceptions
Why the uncommon cases often determine whether operational automation can be trusted.
Planned articleGo and see the work before adding resources
A practical look at Gemba walks, bottlenecks and recurring delays.
Planned articleSTART WITH ONE PROBLEM
What keeps getting in the way of the work?
A useful first conversation can begin with one process, one recurring exception or one proposed automation use case.